StoriesPublished Refund Policy
Effective date: November 4, 2026
We want every order to arrive the way you pictured it. Most products on StoriesPublished are printed or made to order, so this policy focuses on fixing problems quickly rather than accepting returns of items that arrived in good condition. StoriesPublished is managed and operated by Blue Ink Media Solutions and ACX Outsourcing Hub, Inc., and this policy forms part of our Terms and Conditions.
At a glance
| Product type | Eligible for refund or replacement | Time to report |
|---|---|---|
| Print books | Damaged, misprinted, wrong item, or lost in transit | 30 days from delivery |
| Merchandise (shirts, posters, pens, and similar) | Damaged, defective, wrong item or size sent, or lost in transit | 30 days from delivery |
| Custom and personalized items | Only if damaged, defective, or different from the approved proof | 14 days from delivery |
| E-books and digital downloads | Only if the file is corrupted, cannot be opened, or is not the title you bought, and we cannot fix it | 14 days from purchase |
| Marketing services and author plans | See section 4 | See section 4 |
1. Problems with your order
If your item arrives damaged, misprinted, or not as ordered, email [support email] within the time shown above. Include your order number and a clear photo of the issue and the packaging. We will send a free replacement or a full refund to your original payment method, whichever you prefer. You will not need to send the item back unless we ask.
If tracking shows no movement for [15] business days, or your order has not arrived by [10] business days after the estimated delivery date, contact us and we will investigate with the carrier and replace or refund the order.
2. What we cannot refund
Because items are made just for you, we do not offer refunds for change of mind, wrong size chosen by the buyer, or minor differences in color between your screen and the printed product. We also cannot refund orders delayed or returned because of an incorrect shipping address, unpaid customs duties, or a missed delivery. If a package comes back to us, we can reship it once you cover the new shipping cost.
Digital products cannot be returned once downloaded or opened, except for the file problems listed above.
3. Cancellations
You can cancel a physical order free of charge within [12] hours of placing it, or before it enters production, whichever comes first. After production starts, the order cannot be cancelled. E-book orders cannot be cancelled once the download link has been sent.
4. Author plans and marketing services
Subscription plans can be cancelled at any time and stay active until the end of the current billing period. We do not give partial refunds for unused time, unless the law requires it.
For marketing services, you may cancel before work begins for a full refund. Once work has started, we will refund the portion of the fee for work not yet delivered. Advertising spend already paid to third-party platforms and completed deliverables are non-refundable. We do not refund services because a campaign did not reach a particular sales result, since no marketing can guarantee one.
5. How refunds are paid
Approved refunds go back to the original payment method within [5 to 10] business days of approval. Your bank or card issuer may take a few extra days to show it. Original shipping fees are refunded when the problem was our fault. If a refund relates to an author's product, the matching royalty is reversed from that author's balance.
6. Your legal rights
This policy does not affect any rights you have under the Consumer Act of the Philippines (Republic Act No. 7394), the Internet Transactions Act (Republic Act No. 11967), or consumer laws in your country that cannot be waived.
7. Contact us
For any refund request or question, email [support email] with your order number. We aim to reply within 2 business days.